• Director of Client Solutions

    Job Locations US-UT-Salt Lake City
    ID
    2019-1032
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    The Director of Client Solutions will play a key role in expanding Xact Data Discovery’s (“XDD’s”) consulting group and oversee client engagements.  This person excels at building and maintaining relationships with clients, colleagues, and internal business units through top-notch communication and utilization of consultative selling.

    Responsibilities

    Essential Functions:

    • Act as a solutions architect and team lead to the consulting group of XDD by scoping engagements, creating project workflows, and liaising between clients and the XDD consultancy team.
    • Utilizes a consultative selling approach with clients by leveraging industry and existing competencies.
    • Drives new business and expands wallet share of existing client accounts by uncovering unmet needs and proposing appropriate solutions.
    • Identifies new service offerings and growth opportunities.
    • Cultivates subject matter expertise in all XDD’s lines of service.
    • Partners with members of the greater XDD sales team to close and scope projects.
    • Travels onsite to meet with clients and scope engagements.
    • End to end management of book of business including prospecting, lead generation, and pipeline reporting.
    • Provides support where needed to Managing Director, Director of Operations, and XDD leadership team.

    Additional Responsibilities:

    • Achieves individual goals and facilitates the achievement of company-wide goals.

    Qualifications

    Education, Licenses, and Certifications:

    • Bachelor’s degree
    • Graduate degree in a relevant field 

    Experience:

    • Minimum 5-7 years of experience providing high-end consulting services and designing client engagements in one or more of the following areas: legal process outsourcing, managed services, business operations, legal operations, litigation support, eDiscovery, corporate compliance, due diligence.
    • Minimum 4-5 years overseeing consulting teams.
    • Experience working and building relationships with client executives and external stakeholders.
    • Experience leading and selling consulting services to corporate customers.
    • Prior work expeirnce at a consulting firm strongly preferred.

    Critical Knowledge, Skills, and Abilities Requirements: 

    • Excellent oral and written communication skills.
    • Excellent presentation skills.
    • Proactively and transparently communicates challenges and successes to the managing director and XDD executives.
    • Strong leadership and team-building skills.
    • Flexibility and the willingness to adapt as business priorities shift.
    • Ability to manage, prioritize, and multi-task on multiple projects.
    • Strong knowledge of CRM and applicable software.
    • Strong knowledge or willingness to become proficient in appropriate tech-enabled solutions.
    • Ability to assemble project teams and design industry-compliance workflows.
    • Strong familiarity in sales cycle from proposal to contract.
    • Ability to demonstrate a high level of integrity and work ethic..
    • Ability to effectively work independently with minimal guidance.
    • Ability to travel onsite for client engagements and meetings.

     

     

    *The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Nothing in this job description restricts management’s rights to assign or re-assign duties and responsibilities to this job at any time.

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